Every verification case managed with full audit history.
ASTERIA KYC case management provides a structured record for every verification session — tracking applicant status, review decisions, assigned reviewers, reason codes, and the full audit trail from submission to final outcome.
Review queues, case distribution, and reviewer history — every decision tied to a case record.
Six capabilities in every case record.
Case management is not a separate tool. It is built into the verification workflow so every case arrives complete.
Review Queue
Cases requiring human review arrive in a structured queue with priority classification, trigger reason, and session signal summary.
Status Tracking
Each case moves through defined statuses — open, in review, pending, closed. Status transitions are timestamped and retained.
Reviewer Assignment
Cases can be assigned to specific reviewers or distributed through queue rules. Assignment history retained in the case record.
Reason Codes
Every escalation and decision is tagged with structured reason codes. Codes are standardised for downstream analytics and reporting.
Decision History
All reviewer actions, decision timestamps, and status changes are recorded chronologically in the case history log.
Audit Archive
Completed cases are archived with full evidence — document capture, selfie, session result, reviewer notes, and decision record.
Defined case states. No ambiguity.
Case statuses are fixed and sequential. Every case follows the same lifecycle to ensure consistent handling across the compliance team.
Open
Case created from an escalation trigger. Awaiting assignment to a reviewer. Full evidence and session signals available in the case record.
In Review
Case assigned to a reviewer. Active review in progress. Evidence being assessed and decision pending.
Closed
Reviewer decision recorded. Case closed with final outcome — approved or rejected — and reason code attached to the audit trail.
Full case visibility for your compliance team.
Compliance teams access live queue status, case counts by state, reviewer workload, and performance metrics from the case management dashboard.
Ready to turn identity verification into a controlled compliance workflow?
Use ASTERIA KYC to verify users, screen risk, and preserve evidence from one connected platform.