Escalation workflow for uncertain outcomes. Every case fully structured.
ASTERIA KYC human review routes unclear, high-risk, or flagged verification cases into a structured reviewer workflow. Every case arrives with full evidence, reason codes, session signals, and a review decision history.
A reviewer view with identity, documents, screening, and audit trail — built for compliance teams.
Six triggers that route a case to human review.
Escalation is automatic based on signal thresholds. No manual triage is required to populate the review queue.
Liveness Uncertain
Liveness confidence fell below the passing threshold without a clear failure signal. Full capture evidence and liveness signal breakdown attached.
AML Match
Sanctions, PEP, or watchlist match returned. Match detail, matched dataset, and entity information available to the reviewer.
High Risk Score
Composite risk score exceeded the configured review threshold. Contributing factor breakdown and all signal inputs available in the case record.
Document Inconclusive
Document integrity signals returned uncertain. Authenticity indicators, image quality score, and field extraction detail included.
Low Face Match
Face match similarity score fell below the confidence threshold. Document photo and submitted selfie both provided for reviewer comparison.
Deepfake Signal
One or more deepfake detection signals exceeded the review threshold. Signal breakdown and capture media attached for analyst assessment.
Structured review. Not an inbox.
The review queue is structured — not a list of emails or manual notes. Every case has a fixed record, an assigned reviewer, and a documented decision.
Case Created
Session flagged by an escalation trigger. Case record created with full evidence, signal summary, and reason codes attached.
Queue Assignment
Case added to the review queue. Reviewer assigned based on queue configuration or manual assignment.
Evidence Review
Reviewer accesses the case: document capture, selfie, liveness recording, AML match detail, and risk score breakdown.
Decision Recorded
Reviewer records a decision — approve, reject, or escalate. Reason code and timestamp attached to the case record.
Every reviewed case has a documented outcome.
Review outcomes are structured and retained in the audit trail. Approved or rejected decisions are attached permanently to the verification record.
Approved
Reviewer confirmed the verification is acceptable. Approval decision recorded with reviewer ID, timestamp, and supporting reason code.
Escalated
Case requires additional or senior reviewer decision. Escalated with full prior review history and all attached evidence.
Rejected
Reviewer confirmed the session should not pass. Rejection reason code recorded with reviewer ID and timestamp in the case audit trail.
Ready to turn identity verification into a controlled compliance workflow?
Use ASTERIA KYC to verify users, screen risk, and preserve evidence from one connected platform.